Social media has become more than just a communication tool; it's a key driver of business growth. No longer a simple advertising channel, it now serves as a crucial point of contact where companies can connect directly with potential customers and vividly convey their brand value. However, a vague social media marketing approach is unlikely to produce the desired results. A detailed plan is essential for success.
Chapter 3 presents a step-by-step guide to effective social media marketing. First, clearly define your target persona — the specific audience you want to reach. The more detailed you are with this, including information like age, gender, race, income and hobbies, the better equipped you will be to create effective marketing content. Once you have defined your persona, the next step is to choose the right platform. For example, marketing a massage chair for people in their 50s and 60s would be ineffective on a platform like Pinterest. Next, you should set specific, measurable goals using the SMART framework. Finally, it's crucial to establish your company's unique brand voice. This ensures a consistent identity across all social media channels, which can help clearly embed your brand in the minds of potential customers.
I was a member of a marketing club at my home university, Hanyang University. In that club, I handled YouTube marketing for Tenthroom, a nonprofit organization. Tenthroom uses donations to provide housing and economic or social education for young adults who have aged out of orphanages in Korea. Our marketing goal was to raise awareness of the organization and increase donations. Despite high content views, we fell short of our donation target, which was disappointing. After reading Chapter 3, I realized there were several areas where we could have improved.
The biggest issue was the lack of clear goals. Our team jumped into marketing with only a vague idea of "raising awareness and collecting donations." Because we had no specific, measurable objectives — such as "gain X subscribers" or "raise X million won in donations" — we focused solely on creating and uploading content. As a result, we failed to conduct mid-campaign reviews or gather feedback, and ultimately did not achieve our fundraising goal despite strong exposure.
Another shortcoming was the absence of a consistent brand voice. While we tried to differentiate ourselves by producing podcast content featuring the stories of Tenthroom’s beneficiaries, we did not establish a clear, unified voice for the organization itself. Viewers could easily perceive Tenthroom simply as a podcast channel, rather than understanding its identity and mission. This experience taught me the importance of setting a distinct brand voice and building a consistent identity.
This project showed me that social media marketing is more than just creating content. It must be built on clear objectives and a coherent brand identity. In any future marketing project, I will make those two factors my top priorities. I now understand that successful social media marketing begins with strategic planning and an authentic brand voice.